How To Troubleshoot Proximity Sensor Not Working Issue On iPhone

Many of the iPhone users probably have heard about the proximity sensor. It comes in today’s smartphones. Well, many of you must have had some questions regarding Proximity Sensor. What is the proximity sensor? How it is used on the iPhone? And why does it stop working? So let’s get started. We’ll be discussing regarding the same facets in this article.

What Is The Proximity Sensor?

A proximity sensor is an automatic sensor that is designed to detect the presence of objects within its surrounding area without being in any actual physical touch. In mobile phones, the proximity sensor works to detect whether the user’s face is close to his phone during a phone call.

How Proximity Sensor Is Used On The iPhone?

Proximity sensor prompts the screen to turn off for preventing false touches on the touchscreen. This proximity sensor was launched for the first time in 2007. It’s generally used in iOS to make display sleep when you are making a call and when your iPhone is attached to the ear. This is a very essential feature in iPhone which has turned its display into something not to be touched unintentionally when you are making a phone call. However, this feature also tends to save battery life when you have a long conversation on your iPhone.

Read below, these solutions may help you fix the issue:

Remove the Case and Wipe the Display

There are various iPhone covers and cases available in the market. Some are good, some are bad. Most of them are made from different materials, with different design and functions. If you are facing problems with the proximity sensor, you can try removing the case fist.

Note: In case you have a screen protector on your iPhone, you will have to remove that too. And remember to clean the display well of your iPhone.

Turn the Phone Off/On

If the above-mentioned solution doesn’t work, you should then power off your iPhone by pressing the power button for only some seconds until the “Slide Power Off” option appears. After that, you have to slide it to the right.

Note: It is said by experts that when a device misbehaves, restarting it often fixer the issues it’s creating.

Hard Reset

The hard reset is a kind of restart method that can fix many iPhone issues, such as freezing or lagging of the iPhone, the app crash issue, and many more. This method tends to free up your iPhone RAM and can make its performance faster. Experts have found this solution quite handy when iPhone proximity sensor not working. See the simple steps below to perform a hard reset:

  • First of all, press and hold the Power button and the Home button simultaneously.
  • Then you will need to hold the buttons for at least 10 seconds or until you get to see the Apple.

Update iOS

There have been cases when the issue on iPhone occurred due to some bugs. But you don’t need to worry because this issue is usually troubleshot once you update the Software to its latest version. However, the update tends to bring some other fixes and new features to your device. Here we have the simple steps to update the iOS:

Note: Before you begin, you need to make sure that you have a fast Internet connection. However, the incomplete updating process can cause the issue called “iPhone stuck in recovery mode.”

  1. Firstly, you need to connect your device to a power source.

Note: Remember to back up your data before the process begins.

  1. Then open Settings and head to General.
  2. Tap on the Software Update option.
  3. Here your iPhone will start checking for the update.
  4. If available, then the new update will appear on the screen.
  5. Now, you can read a short explanation about the new update and its size as well.
  6. Tap on the Install button.

After the process finishes, your iPhone will restart and install the most recent iOS update. If it succeeds, you won’t find Proximity sensor not working issue on your device anymore.

Marshall Lyne is a self-professed security expert; he has been making the people aware of the security threats. His passion is to write about Cybersecurity, cryptography, malware, social engineering, internet and new media. He writes for Norton security products at

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